Frequently Asked Questions

If you would like to know more about Socialhubbs or have questions about finding the perfect place to start, FAQ is here to assist. If you have a unique query or can't find the specific answer you are looking for, you can send us an e-mail below.


Are there any advantages in purchasing a Socialhubbs membership?

Most definitely! One of the essential features is that you can send more than one message a day to someone you like. You receive added features when you become a member of Socialhubbs, and you might even find the casual chats and the online dating game more fun than ever before.

Should I join more than one ‘Hubb’?

Absolutely! Socialhubbs encourages its users to join as many Hubbs as they would like. If you are simply looking for new friends or maybe even a little something more than friends, join Chathubb and Flirthubb. Each online dating Hubb is full of likeminded people. They're looking for the same connections, chats, or even a romantic date night as you!



How do I leave a hubb when I found what I was looking for?

If you are momentarily tired of receiving notifications for a particular Hubb, you can leave at any time. You can rejoin the conversations whenever you are ready.

How do I manage my e-mail notifications?

When you receive a Like, a Message, or a new Rate on your profile, you will receive an e-mail notification to your registered e-mail address. It's easy to change your notification settings: Simply access your profile, scroll all the way down until you see E-mail Notifications. Just switch if off, and you will no longer receive e-mails from the Hubb.



How does messaging work on Socialhubbs?

Chatting with another member is a two-way street. Users who would like to connect with someone can send them a message via chat. However, if you are a free user, you can only send one message to another user every 24 hours.

If you are a paid user, you can send as many messages as you like.

Why can I not see my photo?

If you cannot see your profile photo, it is probably due to one of the following reasons:

  • Our Customer Care team has not yet approved the photo. This may take up to 48 hours.
  • It does not meet the minimum requirements. I.e., the image contains nudity, a minor, more than one person, or is an avatar or landscape.
  • If we cannot approve your uploaded photo, we will notify you by e-mail.



I forgot my login details, now what?

Easy! Just click on the Forgot Password link and complete the simple form. We will send an e-mail to your registered e-mail address with your User Name, and a link to reset your password.

Will my subscription automatically be renewed?

Yes, if you subscribe to Socialhubbs using your credit card, then you will be re-billed at the end of your subscription period.



Can I cancel my subscription?

Indeed, you can cancel the automatic renewal of your subscription at any time. Simply go to your Profile page and click the Unsubscribe link. You will remain on a Paid Account until your subscription ends.

Can I close my account?

Yes, you can! All you have to do is access your Socialhubbs profile, scroll to the bottom of the page, click the Delete My Account button, and you are done. It would be sad to see you go, though!

Contact

If you need to know something or you need help, let us know, we are here to help.